Parts Warranty
All of the parts we sell carry a 12 month
warranty against defects in the material or workmanship. The warranty
would not cover damage to the parts due to oil related problems,
improper installation, foreign object damage, or the like. In order to warranty a part, it
must be returned to us for inspection. In most cases, we would
then need to forward the part to the manufacturer in order for them to
do their own inspection which would be done by a highly qualified
engineer. This isn't a long process, but does require a little
time, about a week to ten days.
Turbo Warranty
We will repair or replace any part or turbo (original purchaser
only) found to be defective due to failure of material or workmanship
for a period of twelve months from date of invoice, with the exception that performance applications are six months,
not twelve months. This warranty is limited to the turbocharger only,
and does not include any parts or components associated with, attached,
or connected to the turbocharger unit. This warranty does not cover
incidental or consequential damages or expenses of any kind.
This warranty
does not apply to any turbo which has been subjected to oil related
problems, improper installation, foreign object damage, misuse,
neglect, accidents, any modifications made to the turbo by the
purchaser, or if the turbo has been disassembled by anyone other than
the G-Pop Shop.
In order to warranty a part or turbo, it must be returned to us for
inspection in its "as is" condition (not cleaned or disassembled). In
some cases, we must forward the part or turbo to the manufacturer in
order for them to do their own inspection, which would be done by
highly qualified professionals. This isn't a long process, but does
require a little time, about a week to ten days.
PLEASE NOTE THE FOLLOWING, IT COULD EASILY SAVE YOU TIME, MONEY, AND FRUSTRATION:
Too often, in the event of malfunction of a
turbocharged engine, the turbocharger is immediately assumed to be at
fault and is replaced. Frequently, the replacement unit soon fails,
finally prompting an investigation into the real cause of the initial
failure. Such a sequence of events is frustrating as well as expensive.
THIS IS AVOIDABLE WITH SYSTEMATIC TROUBLE-SHOOTING.
Stringent quality control makes it highly unlikely
that a turbocharger could leave the factory, or our shop, incorrectly
assembled, or not up to specifications. A "bad" turbocharger would
operate badly almost from the moment of installation, but a
turbocharger which has operated successfully for a period of time, and
then fails, almost invariably fails because of a deficiency in the
operation of the associated engine systems. Years of actual experience
with service failures demonstrate the major cause of turbocharger
failures to be faulty lubrication systems. Abnormal wear in the
bearings or seals results from abrasive contaminants in the oil, or an
insufficient supply of oil. Other systems, such as fuel and ignition,
can also play a part in causing engine troubles in which turbocharger
system malfunction is originally suspected.
The overall objective of trouble-shooting is to find the cause
of trouble and take corrective action to prevent a recurrence. This
objective must be kept in mind even while determining whether anything
is actually wrong with the turbocharger system components, and just
what is wrong, to enable repairs.
Even perfectly operational turbocharger system
components cannot compensate for incorrect engine operating procedures,
deficiencies in the engine oil supply, oil drain, ignitions, air
induction, fuel, or exhaust systems, or for damaged internal engine
components.
